Title: Deceptive Electronic Signing Tactics & Immediate EV System Failure I am writing this review to warn all consumer car buyers, especially those utilizing state assistance or clean vehicle grants like DCAP, to stay far away from Nissan of Tustin. This dealership engaged in predatory financing practices and delivered a dangerously defective vehicle.I arrived at the lot with an explicit pre-approval letter from my own credit union. The finance department aggressively refused to honor my outside funding and forced me into their own indirect lending network with Arrowhead Credit Union. During the electronic signing process, they utilized specialized "half-screens" to actively obscure, hide, and manipulate the transaction numbers and back-end add-on costs. They refused to provide physical paperwork for me to review and instead forced me to leave with a flash drive.Worse, only 57 miles after driving off the lot, the used 2023 Nissan Ariya suffered a catastrophic electrical failure. The dashboard began flashing "Service EV System" and "EV System Off" warning codes, rendering the vehicle entirely unsafe and non-functional.The transaction is currently un-funded. Arrowhead Credit Union, the Driving Clean Assistance Program (DCAP), and Nissan Corporate have all been formally notified of the dispute. Management is actively stonewalling and refusing to voluntarily unwind this transaction or return my 2013 Toyota Highlander trade-in.A formal enforcement case has been opened with the California DMV Investigations Division (DMV Case Reference: 202509-31054004), alongside active complaints with the CFPB and Nissan Corporate (Case #57100687). I will fight this transaction until it is completely rescinded. Do not trust their electronic signing process. AS FOR A PRINT OUT BEFORE YOU LEAVE DON'T ACCEPT THE FLASH DRIVE

Valerie was super helpful and helped me return my lease.

Mohsin helped me from the beginning to the end of buying my dream car. He got the car delivered from a whole different dealership under one hour and below is a video of us laughing and almost crying in excitement from the test drive. This dude is a real genuine dude, never rushed me.

⭐⭐⭐⭐⭐ I had a great experience purchasing my new Nissan Frontier at Nissan of Tustin! Valerie was friendly, professional, and made the entire process easy and comfortable. She was patient and never made me feel pressured or rushed into making a decision. I really appreciated her customer service and the effort she put into helping me get my new truck. I highly recommend asking for Valerie. Thank you again for everything!

Valerie was amazing! Super helpful and patient with all our questions. If you visit Nissan of Tustin I highly recommend asking for her!

Jorge was so patient and kind. He made the purchasing process so much easier. My family and I are very grateful for everyones help here at Nissan

Great service from start to finish! The staff was friendly, professional, and made the whole process easy. My car was serviced quickly and everything was explained clearly. I’m very happy with the service and would definitely recommend this dealership!

Had a great buying experience with Valerie! Very smooth and quick process. I definitely recommend stopping in and chatting with her.

Great experience! Jorge was professional and made the whole process easy and stress free, highly recommended

We had a fantastic car-buying experience working with Valeria! From the moment we walked in, she was professional, incredibly knowledgeable, and completely transparent about pricing and vehicle features. Unlike other dealerships where you feel rushed or pressured, she took the time to answer every question and matched me with the perfect car for my needs. The entire process was smooth, stress-free, and straightforward. I cannot recommend Valeria enough if you are looking for an honest and stress-free purchase!

I came out to look at a SUV. I got a great deal at the price I was comfortable with… I worked with Valarie, a very helpful young lady she made sure I received the deal as requested.

I had a really good experience with Nissan of Tustin. My sales rep Valerie went above and beyond to get me approved on a brand new 2026 Nissan Altima!! I HIGHLY HIGHLY recommend to work with her. She was so patiente and very knowledgeable about everything. 10/10 I will recommend to ALL my friends and family. Thank you Valerie

Had a great experience working with Mohammed H. He helped us lease two cars and I appreciate the great deal we got on both. He made the whole process easy and I look forward to working with him again.

After trying to purchase a car at 2 other dealerships, we finally settled at Nissan of Tustin with the help of Marco. The car was great and the price was right. We had a smooth transaction thanks to Marco's patience. It was completely opposite feeling of what we had from the previous dealership (also Nissan's). The previous manager told us "Goodluck! You need lots of it." when we decided to leave. I really want to go back and tell him "we don't need luck, we just need to go to the right place and talk to the right person."